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Tempo Smart Button

  • What is the Tempo Smart Button?
    Close answer Open answer

    The Tempo Smart Button™ is a data transmitter for your Tempo Pen™ that uses Bluetooth® wireless technology to send your dose-related data to your TempoSmart™ App. It comes ready to use. Simply attach the Tempo Smart Button to the Tempo Pen by following the instructions here. Please read the Instructions for Use included with the Tempo Smart Button.


    To pair the Tempo Smart Button with the TempoSmart App:


    1. Make sure the dose indicator on your Tempo Pen is at “0.”
    2. Open the TempoSmart App on your mobile device in a location at least 9 feet (3 meters) away from other mobile devices actively in use. Warning: to help prevent others from accessing your data or settings, do not leave your Tempo Smart Button in an area that can be accessed by others.
    3. On the TempoSmart App, select the following:
      • More
      • Connections & Devices
      • Tempo Smart Button
      • Connect Tempo Smart Button
    4. Press and hold the Tempo Smart Button down for about 10 seconds until you see 1 green flash. Release the Tempo Smart Button after you see 1 green flash. This means that your Tempo Smart Button is ready to pair with your app.
    5. Follow your TempoSmart App’s onscreen prompts to finish pairing your Tempo Smart Button. You will receive confirmation in your app if pairing is successful.
    6. The light ring on the Tempo Smart Button will flash green 3 times when the Tempo Smart Button is connected (paired) with your app.

    Please read the Instructions for Use included with the Tempo Smart Button in your Tempo™ Welcome Kit. You can also visit Setting Up Tempo.

  • How do I safely store and travel with my Tempo Smart Button?
    Close answer Open answer

    Place the Tempo Smart Button in a location where it cannot get pressed accidentally or repeatedly. This is to preserve the battery life of your Tempo Smart Button. You may keep the Tempo Smart Button attached to your Tempo Pen in between doses.


    Further tips for storage and handling of the Tempo Smart Button:


    • When attached to your Tempo Pen, store your Tempo Smart Button at room temperature below 86 °F (30 °C). Do not store your Tempo Smart Button in the refrigerator
    • Keep your Tempo Smart Button away from excessive light, including sunlight
    • Keep your Tempo Smart Button away from strong electromagnetic fields, such as magnetic resonance imaging (MRI). This may cause you harm or damage your Smart Button
    • Avoid getting the Tempo Smart Button wet
    • Please refer to the Instructions for Use
  • What do I do if my insulin doses aren't appearing in TempoSmart?
    Close answer Open answer

    You may need to manually sync your Smart Button with the TempoSmart App. Your Smart Button can store insulin dose-related data if your phone is not close or your TempoSmart app is not opened on your phone while you are giving your insulin dose. Follow these steps to transfer your insulin dose-related data:


    • Place your mobile device within 9 feet of your Smart Button
    • Open TempoSmart with Bluetooth turned on
    • Be sure your Tempo Pen dose indicator is dialed to “0”
    • Press and hold the Smart Button down for 5 seconds. Release the Smart Button.
    • View notification of data being synced
    • View your insulin dose data in the Home Screen and Logbook
    • If your insulin dose data does not appear, wait 30 seconds and try again
    • If your insulin dose data still does not appear, contact Lilly Tempo Support at 1-855-LillyTempo (1-855-545-5983) or call your health care provider for help.

    CAUTION: If you are not sure if you injected your insulin, DO NOT start over or repeat your injection. Monitor your blood glucose as instructed by your health care provider.

  • What if I lose or break my Tempo Smart Button?
    Close answer Open answer

    If you lose or break your Tempo Smart Button, give us a call at 1-855-LILLYTEMPO (1-855-545-5983). We may be able to help!

TempoSmart App

  • How do I pair the TempoSmart App with the Tempo Smart Button?
    Close answer Open answer
    1. Make sure the dose indicator on your Tempo Pen is at “0.”
    2. Open the TempoSmart App on your mobile device in a location at least 9 feet (3 meters) away from other mobile devices actively in use. To help prevent others from accessing your data or settings, do not leave your Tempo Smart Button in an area that can be accessed by others.
    3. On the TempoSmart App, select the following:
      • More
      • Connections & Devices
      • Tempo Smart Button
      • Connect Tempo Smart Button
    4. Press and hold the Tempo Smart Button down for about 10 seconds until you see 1 green flash. Release the Tempo Smart Button after you see 1 green flash. This means that your Tempo Smart Button is ready to pair with your app.
    5. Follow your TempoSmart App’s onscreen prompts to finish pairing your Tempo Smart Button. You will receive confirmation in your app if pairing is successful.
    6. The light ring on the Tempo Smart Button will flash green 3 times when the Tempo Smart Button is connected (paired) with your app.

    For further instructions, please read the Instructions for Use included with the Tempo Smart Button in your Tempo Welcome Kit. You can also visit Setting Up Tempo.

  • How do I pair the TempoSmart App with my blood glucose meter (BGM) and/or Dexcom Continuous Glucose Monitoring (CGM) System?
    Close answer Open answer

    Tap the More menu on the Home screen of your TempoSmart App and then tap Connections & Devices. From here you can select the options to pair your BGM and/or CGM.


    Please visit your device manufacturer’s user guide for troubleshooting help.


    Considerations for devices using Bluetooth® wireless technology:


    • Make sure you know which Bluetooth® wireless device you are pairing with your TempoSmart App
    • To ensure that data from your devices (eg, BGM, Tempo Smart Button) are sent wirelessly to the TempoSmart App, you must first pair your device with the TempoSmart App
  • How do I change my TempoSmart App medication reminders?
    Close answer Open answer

    On the Discover tab, you can set or change medication reminders based on your healthcare professional’s guidance for each medication added to your profile. Select:


    • More
    • Medications
    • Medication Reminders

    Then follow the onscreen instructions.

  • How do I share a SMART Visit Report?
    Close answer Open answer

    The SMART Visit Report helps you and your healthcare team keep track of and discuss your progress at office visits or between visits. All the information you enter, including your medication list, blood glucose values for the last 30 days, responses to health assessment surveys, notes, and other health information helps you and your healthcare team manage your diabetes.


    You can share a SMART Visit Report with your healthcare professional or another person in your support system. To send a SMART Visit Report, select:


    • More
    • Health Information
    • SMART Visit Report (which will create a summary of your data)

    You can send it to yourself (it goes to your inbox on the Home screen) or click on Add Another Person. This will send your summary by email or fax to your healthcare professional or another person in your support system.


    You can also schedule a report to be sent on a regular basis by clicking on Schedule a Report. Then you can choose when you would like to have the report sent to your healthcare professional or another person in your support system.


    IMPORTANT: The SMART Visit Report is intended to supplement, not replace, medical expertise, research, judgment, or diabetes treatment provided by the health care providers. The report provides information that can be used to identify trends to help inform health care providers’ treatment decisions. Decisions regarding diagnosis or treatment of patients will be made solely by the health care providers.

  • How do I change my password?
    Close answer Open answer

    To change your password, click on Forgot Password and follow the onscreen instructions. For additional assistance, you can also call Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983) Monday to Friday, 8 ᴀᴍ to 8 ᴘᴍ ET, and Saturday, 9 ᴀᴍ to 5 ᴘᴍ ET.

  • How will my data be handled?
    Close answer Open answer

    Data handling is done in accordance with Lilly policy. For more information, please read Lilly’s Privacy Statement.

Tempo Pen

  • Which insulins are compatible with Tempo?
    Close answer Open answer

    The insulins that work with the Tempo Smart Button are Lyumjev® (insulin lispro-aabc) injection 100 units/mL, BASAGLAR® (insulin glargine) injection 100 units/mL, and Humalog® (insulin lispro injection) 100 units/mL. To use these insulins, you must have a Lyumjev® Tempo Pen, BASAGLAR® Tempo Pen, or Humalog® Tempo Pen.

  • Can I use the Tempo Pen without the Tempo Smart Button?
    Close answer Open answer

    The Tempo Pen functions in a similar way to the prefilled insulin KwikPen® and is modified to work with the Tempo Smart Button.


    You can use the Tempo Pen to give your insulin injection without the Tempo Smart Button. However, if used independently, the dose-related data from the Tempo Pen will not be captured by the Tempo Smart Button. This will make the data within the TempoSmart App incomplete until each dose taken without a Tempo Smart Button connection is accurately logged manually.

  • Can I use the insulin I already have?
    Close answer Open answer

    Not using a Tempo Pen is possible but is not recommended. Each dose of non-Tempo Pen insulin must be manually and accurately logged into the TempoSmart App. Access to the TempoSmart App is only available for 6 months if the Tempo Smart Button is not used.

Other

  • Do I need a prescription for Tempo?
    Close answer Open answer

    Tempo Welcome Kit: Prescription required

    Tempo Pen prefilled with Lilly insulin: Prescription required

    Tempo Refill Kit: Prescription required


    A prescription is not required to download the TempoSmart App.

  • Can I individually order replacement devices or components?
    Close answer Open answer

    Once you have received the Tempo Welcome Kit, your healthcare professional can prescribe you a Tempo Refill Kit. The Tempo Smart Button can also be prescribed again individually as a replacement when the battery runs out.


    The Tempo™ Welcome Kit includes*:


    • Tempo Smart Button™
    • Tempo™ Blood Glucose Monitoring System
    • Tempo™ Lancets (Quantity: 100)
    • Tempo™ Blood Glucose Test Strips (Quantity: 100)
    • Pen needles (Quantity: 100)

    The Tempo™ Refill Kit includes*:


    • Tempo™ Blood Glucose Test Strips (Quantity: 100)
    • Tempo™ Lancets (Quantity: 100)
    • Pen needles (Quantity: 100)
    • Gauze Pads (Quantity: 2)
    • *
      Tempo kits do not include insulin. Welcome Kit and Refill Kit are prescribed separately. Refill Kit is also available over the counter.
  • How much does Tempo cost?
    Close answer Open answer

    The TempoSmart App is available at no charge and can be used without a prescribed compatible device, with limited features, for up to 180 days. To learn the cost of your Tempo Welcome Kit, Tempo Refill Kit, and Tempo Pen, please call your insurance plan’s customer service line.


    If you have commercial drug insurance, you may also be eligible for the Tempo Savings Card.


    If you don’t have insurance and need help paying for your care, you may have another option available to you.

  • Can I use any BGM and/or CGM with the Tempo Platform?
    Close answer Open answer

    Not all BGMs and CGMs are compatible with the Tempo Platform. Tempo is compatible with the Dexcom CGM System and the following BGMs:


    • Tempo Blood Glucose Meter
    • Accu-Chek® Aviva Connect
    • Accu-Chek® Guide
    • Accu-Chek® Instant
    • CONTOUR®NEXT ONE
    • OneTouch Verio Flex®
    • OneTouch Verio Reflect®
    • TRUE METRIX® AIR

    Warning: Do not make dosing decisions based on CGM data from the TempoSmart App. Follow instructions on your CGM system.

  • How do I get started with my Tempo Platform?
    Close answer Open answer

    Once you have received the prescription from your healthcare professional and picked up your Tempo Welcome Kit and Tempo Pens from the pharmacy, you can start using the Tempo Platform.


    To get started, download the TempoSmart App onto your smartphone. You can use the link provided by your healthcare professional to create your user ID and password and complete your registration. Then you can pair the TempoSmart App with your Tempo Smart Button and compatible BGM or CGM.


    Follow these steps to connect your TempoSmart App with your Tempo Smart Button:


    1. Make sure the dose indicator on your Tempo Pen is at “0.”
    2. Open the TempoSmart App on your mobile device in a location at least 9 feet (3 meters) away from other mobile devices actively in use. Warning: to help prevent others from accessing your data or settings, do not leave your Tempo Smart Button in an area that can be accessed by others.
    3. On the TempoSmart App, select the following:
      • More
      • Connections & Devices
      • Tempo Smart Button
      • Connect Tempo Smart Button
    4. Press and hold the Tempo Smart Button down for about 10 seconds until you see 1 green flash. Release the Tempo Smart Button after you see 1 green flash. This means that your Tempo Smart Button is ready to pair with your app.
    5. Follow your TempoSmart App’s onscreen prompts to finish pairing your Tempo Smart Button.
    6. The light ring on the Tempo Smart Button will flash green 3 times when the Tempo Smart Button is connected (paired) with your app.

    For further instructions, please read the Instructions for Use included with the Tempo Smart Button in your Tempo Welcome Kit. You can also visit Setting Up Tempo.

Still Have Questions?

Contact Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983)
Monday to Friday, 8 ᴀᴍ to 8 ᴘᴍ ET, and Saturday, 9 ᴀᴍ to 5 ᴘᴍ ET.