Lilly will be discontinuing the Tempo™ Personalized Diabetes Management Platform by the end of 2026.
After careful consideration, Eli Lilly and Company has made the difficult decision to discontinue the Tempo™ Personalized Diabetes Management Platform by the end of 2026. This includes the Tempo Smart Button™, Tempo Pens™, TempoSmart™ App, Tempo Insights™ portal, and Tempo™ Blood Glucose Meter (BGM). Tempo Pens include: BASAGLAR® (insulin glargine) Tempo Pen™ injection 100 units/mL, Humalog® (insulin lispro) Tempo Pen™ injection 100 units/mL, Lyumjev® (insulin lispro-aabc) Tempo Pen™ injection 100 units/mL.* This decision reflects our ongoing commitment to evolve with the needs of people living with diabetes.
As technology and patient needs continue to advance, we are reimagining how we can best serve the diabetes community — building upon the insights gained from Tempo to deliver strong and impactful insulin solutions in the future.
*Patients can use their Tempo Pens™, with or without the Tempo Smart Button, until the expiry date on the carton and pen. Basaglar®, Humalog®, and Lyumjev® will continue to be available in Lilly KwikPens®.
Key questions about the discontinuation of the Tempo™ Platform
- Why is Lilly discontinuing the Tempo™ platform?
Lilly is discontinuing the Tempo Personalized Diabetes Management Platform at the end of 2026 to focus on advancing insulin innovation and adapting to evolving patient needs and technologies.
- What Tempo™ platform products are affected by this discontinuation?
The Tempo Smart Button, Tempo Pens (Basaglar®, Humalog®, and Lyumjev®), Tempo Smart App, Tempo Insights portal, Tempo™ Blood Glucose Meter (BGM), the Tempo Welcome Kit (including Tempo test strips and control solution), and the Tempo Refill Kit (including Tempo test strips and control solution).*
- Please note: Lilly KwikPens® (Basaglar®, Humalog®, or Lyumjev®) are not affected and will still be available.
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- When will the Tempo™ Platform be discontinued?
The last date the Tempo™ platform will record patient diabetes-related data is July 27, 2026. From July 28 through December 31, 2026, patients and healthcare professionals can review patient data on the Platform, but no new data will be collected. On December 31, 2026, the TempoSmart App and Tempo Insights portal will be discontinued. Patients and healthcare professionals will not be able to access the TempoSmart App or Tempo Insights portal or any data previously collected after that date. Patients can use their Tempo Pens™, with or without the Tempo Smart Button, until the expiry date on the carton and pen.
- How long can patients use their Tempo Pens?
Tempo Pens are available through July 27, 2026. After that date, patients can use their Tempo Pens™, with or without the Tempo Smart Button, until the expiry date on the carton and pen. To avoid an interruption in their insulin treatment, patients should speak with their healthcare professional about transitioning to Lilly insulin KwikPens or other insulin pens as soon as possible.
- How will you keep healthcare professionals and patients updated?
Lilly will provide additional transition resources, including patient education materials and guidance on acessing patient data from Tempo platforms. Communications will be sent directly to healthcare professionals and patients. Please see additional frequently asked questions (FAQs) below, including FAQs for Healthcare Professionals, and Additional FAQs for Patients.
- Who do I contact with questions about Tempo™ discontinuation and patient transitions?
The Lilly Tempo Team can be reached at 1-855-LillyTempo (1-855-545-5983) Monday - Friday, 9:00 a.m. - 5:00 p.m. ET (Eastern Time).
FAQs for Healthcare Professionals
Additional FAQs for Patients
Discontinuation Dates
- When will the Tempo Platform be discontinued? The Tempo™ Platform will be discontinued on July 27, 2026, with read-only access to TempoSmart™ App and Tempo Insights™ July 28 through December 31, 2026. The overall Tempo™ Personalized Diabetes Management Platform will be discontinued by end of 2026.
- What is the timeline for discontinuation of the Tempo Platform?
These are the important dates to keep in mind:
- December 31, 2025: Last date for filling prescriptions for Tempo Smart Button™ and Tempo Kits (including Tempo BGMs, control solution, and test strips)
- January 31, 2026: Last date for new patient registration in the TempoSmart™ App and Tempo Insights™
- July 27, 2026: Last date for filling prescriptions for Tempo Pens™ (BASAGLAR®, Humalog®, and Lyumjev®)
- July 27, 2026: Last date to record diabetes-related data from Tempo Smart Buttons, Tempo Pens, Tempo BGMs, and continuous glucose monitors (CGMs) in TempoSmart App and Tempo Insights
- December 31, 2026: Last date to view and download data from TempoSmart App or Tempo Insights
January 1, 2027: Tempo Personalized Diabetes Management Platform and support no longer available.
Please note: Tempo Pens may be used until the expiry date on the carton or pen without being connected to the Tempo Platform. - What is the last date for requesting the Tempo Refill Kit? December 31, 2025.
- How long will the TempoSmart App remain supported? Through July 27, 2026.
- Can patients still get test strips or control solution for their Tempo™ BGM after December 31, 2025? No, test strips and control solution for the Tempo™ BGM will not be available after December 31, 2025.
- What if patients still have supplies for the Tempo™ BGM? Patients can continue using their Tempo™ BGM as long as they have supplies. However, since test strips and control solution will not be available after December 31, 2025, patients should transition to a new BGM before their supplies run out.
- Will replacement Smart Buttons be available for existing patients whose Smart Button has reached the end of its life cycle (approximately eight months)? Replacement Smart Buttons will be provided for existing Tempo users while supplies last or through July 27, 2026. Patients can call the Lilly Tempo Team at 1-855-LillyTempo (1-855-545-5983), Monday–Friday, 9:00am–5:00pm ET to initiate the replacement. Healthcare professional confirmation is required.
- Will patients still be able to use their Tempo Pens™ after July 27, 2026? Patients may use their Tempo Pens™ (with or without the Tempo Smart Button™) until the expiry date on the carton or pen.
Transition and Support
- Do you plan a replacement for the Tempo Platform? As technology evolves and patients’ needs change, we are updating our tools to focus on options that will best meet patients’ needs in the future.
- Does Lilly remain committed to insulins? Lilly remains fully committed to insulin, our focus for more than 100 years, and we’ll continue improving care to support people with diabetes now and in the future.
- How will patients know when to make changes or what steps to take during the transition? Communications regarding the transition will be sent directly to healthcare professionals and patients.
- Will there be support for patients transitioning to non-Tempo products? Yes. In early 2026, Lilly will provide additional transition resources, including patient education materials and guidance on exporting patient data from Tempo Platforms. Communications will be sent directly to healthcare professionals and patients.
- Where is patient data stored and who can access it after the Tempo Platform is discontinued? Patient data is stored in the Tempo Platform, which includes the TempoSmart App. Beginning on July 28, 2026, data in the Tempo Platform is available as read-only and no new data can be added. Access to the Tempo Platform is not available after December 31, 2026. Patients should consider downloading and saving patient data via SMART Visit Reports before that date.
- Will patients still be able to get the Tempo Welcome Kits, Tempo Refill Kits, and Tempo™ Smart Buttons that they currently use with Tempo? Prescriptions for the Tempo™ Welcome Kit, Tempo™ Refill Kit, and Tempo Smart Button™ can continue to be filled through December 31, 2025. Tempo Smart Buttons can be replaced through July 27, 2026, or while supplies last.
- Can patients keep using their Tempo Pens™ (BASAGLAR®, Humalog®, or Lyumjev®) after July 27, 2026? Patients can use their Tempo Pens™, with or without the Tempo Smart Button, until the expiry date on the carton and pen.
- How long will Tempo Pens be available? BASAGLAR® Tempo Pen, Humalog® Tempo Pen, and Lyumjev® Tempo Pen remain available through July 27, 2026. After this date, patients may transition to Lilly KwikPens under the guidance of their healthcare professional. Patients may require a new prescription for a KwikPen.
- What should patients do when their Tempo Pens™ expire? When a patient’s Tempo Pen™ expires, they should work with their healthcare professional to transition to Lilly KwikPens® or another compatible pen.
- Will a patient’s prescription change to a different pen? A patient’s prescription will not automatically change to a different pen. After July 27, 2026, prescriptions for BASAGLAR®, Humalog®, and Lyumjev® Tempo Pens will not be available. Patients should work with their healthcare professional to get a prescription for another compatible pen.
- Is there any clinical risk or dose change when switching from a Tempo Pen to a non- Tempo alternative? Tempo patients should consult with their healthcare professional when switching to a non-Tempo alternative, such as the Lilly KwikPen®.
- Will patients need training if they move to Lilly KwikPen or another device? Patients should work with their healthcare professional if training is needed.
- Should a patient start Tempo in late 2025? If prescribed, a patient may fill their prescription and set up their account before registration closes on January 31, 2026. They should make a plan with their healthcare professional for a transition to Tempo-compatible products in 2026.
- What happens when a patient’s current Tempo BGM supplies run out? Patients may have Tempo BGM test strips or control solution past December 31, 2025. They should speak with their healthcare team about switching to a compatible BGM or CGM before their supplies run out.
- When should patients stop using their Tempo BGM? Patients should plan with their healthcare professional to transition to a Tempo-compatible BGM or CGM by December 31, 2025, or before their Tempo BGM supplies are exhausted.
- How should a patient switch to a Tempo-compatible blood glucose meter or continuous glucose monitor? Patients can consult with their healthcare professional to find a compatible blood glucose meter or continuous glucose monitor that suits their needs.
- Will the discontinuation of the Tempo Platform affect a patient’s Dexcom CGM? Patients should contact the Dexcom Care team to find out how the Tempo Platform discontinuation might affect their CGM. To reach the Dexcom Care team, patients should call their toll-free number 1-888-738-3646, available Monday to Friday, 6am to 5pm PST (9am to 8pm ET).
- Will patients still be able to save on their insulin after the transition? The Tempo Savings Card will be retired by the end of 2025. Starting January 2026, patients should use the Lilly Insulin Value Savings Card for savings on Tempo Pens or KwikPens® for BASAGLAR®, Humalog®, Lyumjev®. More information is available on the Lilly Insulin Affordability website.
- Who can patients contact for more information or support? Patients can reach the Lilly Tempo Team at 1-855-LillyTempo (1-855-545-5983), Monday–Friday, 9:00am–5:00pm ET.
Discontinuation of Tempo Platform Components
- Should a patient with a new prescription for a Tempo Welcome Kit or a Smart Button still fill it? Yes. If a patient has a new prescription, they should fill it promptly and set up their TempoSmart account and pair their Tempo Smart Button as soon as possible. Patients will not be able to fill a new prescription after December 31, 2025.
- What is the last date new prescriptions for the Tempo Welcome Kit, Tempo Refill Kit, or Tempo Smart Button can be filled? December 31, 2025. After that, pharmacies will not receive new shipments and new fills will not be available for the Tempo Welcome Kit. Pharmacies will also not receive new shipments for prescription or over-the-counter Refill Kits. Patients should contact the Lilly Tempo Team at 1-855-LillyTempo (1-855-545-5983), Monday–Friday, 9:00am–5:00pm ET to initiate Tempo Smart Button replacements. Healthcare professional confirmation is required.
- Will a Tempo Smart Button that is paired to the TempoSmart App continue to transfer insulin dose-related data after December 31, 2025? Yes, the Tempo Smart Button will continue to transfer insulin dose-related data to the TempoSmart App through July 27, 2026. From that date through December 31, 2026, no new data will be collected and data in the app will be read-only. Tempo Smart Buttons will continue to work for approximately eight months from the first-use date or until the expiry date on the Tempo Smart Button has passed, whichever comes first.
- What functions will be available during the read-only period (July 28, 2026 - December 31, 2026)? Viewing and exporting historical data. New data entry and calculation functions will be disabled.
- Can patients continue using the TempoSmart App after January 31, 2026, if they already have an account? Yes. Patients may continue using the TempoSmart app through July 27, 2026. From July 28, 2026, through end of 2026, the app will be read-only (patients won’t be able to capture new data or perform calculations).
- Will Smart Button replacements be available for existing users after they are no longer available by prescription (December 31, 2025)? Yes. Beginning January 1, 2026, replacement Smart Buttons will be available for existing users through July 27, 2026, or while supplies last. Patients can call the Lilly Tempo Team at 1-855-LillyTempo (1-855-545-5983), Monday–Friday, 9:00am–5:00pm ET to initiate the replacement. Healthcare professional confirmation is required.
- What should a patient do if their Tempo Smart Button fails after July 27, 2026? Tempo products will not be available after July 27, 2026. If patients experience a failure with Tempo products, they should contact the Lilly Tempo Team at 1-855-LillyTempo (1-855-545-5983), Monday–Friday, 9:00am–5:00pm ET.
Changes to Enrollment and Registration
- How long can new patients register new accounts on the TempoSmart™ App? New patient registrations will be accepted through January 31, 2026. After this date, patients will not be able to create new accounts, link to Smart Buttons, or pair with Smart Buttons.
- What happens to existing Tempo Platform accounts after account registration closes on January 31, 2026? Accounts for existing users can still be used, however, from July 28, 2026, to December 31, 2026, the TempoSmart App will be accessible in read-only mode. New data entry and calculations will be disabled. Users can continue to view historical patient data in the TempoSmart App until support ends in 2026. Patients should consider downloading and saving patient data via SMART Visit Reports before December 31, 2026. Patients can also delete their accounts. Once a patient deletes their account, the data is no longer available to either the patient or the healthcare professional.
Changes to Access and Data Availability
- How long will patients be able to use the app and access their data? Patients will be able to use the TempoSmart™ App and access their data through July 27, 2026. From July 28, 2026, to December 31, 2026, app data will be read-only. The data will not be accessible after December 31, 2026.
- Will the TempoSmart App be available in app stores after the Tempo Platform is discontinued? No. The TempoSmart App will be removed from app stores on July 27, 2026.
- How do patients export or transfer their data from the Tempo™ Platform? Guidance on exporting or transferring patient data from the Tempo™ Platform will be provided in early 2026.
- Can patients still access the Tempo website? The Tempo website will be the central source for all information and updates throughout the Tempo Personalized Diabetes Management Platform discontinuation. After December 31, 2026, anyone visiting the www.lillytempo.com website will be redirected to Tempo Pen labeling and information for each product. For questions about any Lilly medicines, please contact 1-800-LillyRx (1-800-545-5979), Monday-Friday, 9:00 AM – 8:00 PM ET.
Changes to Insurance and Billing
- Will there be any changes to a patient’s insurance or out-of-pocket costs? Patients should consult with their insurance provider for details about changes to their insurance or out-of-pocket costs.
About the Tempo Smart Button
- What is the Tempo Smart Button?
The Tempo Smart Button™ is a data transmitter for your Tempo Insulin Pen that uses Bluetooth® wireless technology to send your dose-related data to your TempoSmart™ App. It comes ready to use. Simply attach the Tempo Smart Button to the Tempo Insulin Pen by following the instructions here. Please read the Instructions for Use included with the Tempo Smart Button.
To pair the Tempo Smart Button with the TempoSmart™ App:
- Make sure the dose indicator on your Tempo Pen™ is at “0.”
- Open the TempoSmart App on your mobile device in a location at least 9 feet (3 meters) away from other mobile devices actively in use. Warning: to help prevent others from accessing your data or settings, do not leave your Tempo Smart Button in an area that can be accessed by others.
- On the TempoSmart App, select the following:
- More
- Connections & Devices
- Tempo Smart Button
- Connect Tempo Smart Button
- Press and hold the Tempo Smart Button down for about 10 seconds until you see 1 green flash. Release the Tempo Smart Button after you see 1 green flash. This means that your Tempo Smart Button is ready to pair with your app.
- Follow your TempoSmart App’s onscreen prompts to finish pairing your Tempo Smart Button. You will receive confirmation in your app if pairing is successful.
- The light ring on the Tempo Smart Button will flash green 3 times when the Tempo Smart Button is connected (paired) with your app.
Please read the Instructions for Use included with the Tempo Smart Button in your Tempo™ Welcome Kit.
- How do I safely store and travel with my Tempo Smart Button?
Place the Tempo Smart Button in a location where it cannot get pressed accidentally or repeatedly. This is to preserve the battery life of your Tempo Smart Button. You may keep the Tempo Smart Button attached to your Tempo Insulin Pen in between doses.
Further tips for storage and handling of the Tempo Smart Button:
- When attached to your Tempo Insulin Pen, store your Tempo Smart Button at room temperature below 86 °F (30 °C). Do not store your Tempo Smart Button in the refrigerator
- Keep your Tempo Smart Button away from excessive light, including sunlight
- Keep your Tempo Smart Button away from strong electromagnetic fields, such as magnetic resonance imaging (MRI). This may cause you harm or damage your Smart Button
- Avoid getting the Tempo Smart Button wet
- Please refer to the Instructions for Use
- What do I do if my insulin doses aren't appearing in TempoSmart?
You may need to manually sync your Smart Button with the TempoSmart App. Your Smart Button can store insulin dose-related data if your phone is not close or your TempoSmart app is not opened on your phone while you are giving your insulin dose. Follow these steps to transfer your insulin dose-related data:
- Place your mobile device within 9 feet of your Smart Button
- Open TempoSmart with Bluetooth® turned on
- Be sure your Tempo Insulin Pen dose indicator is dialed to “0”
- Press and hold the Smart Button down for 5 seconds. Release the Smart Button.
- View notification of data being synced
- View your insulin dose data in the Home Screen and Logbook
- If your insulin dose data does not appear, wait 30 seconds and try again
- If your insulin dose data still does not appear, contact the Lilly Tempo Team at 1-855-LillyTempo (1-855-545-5983), Monday–Friday, 9:00am–5:00pm ET) or call your healthcare professional for help.
CAUTION: If you are not sure if you injected your insulin, DO NOT start over or repeat your injection. Monitor your blood glucose as instructed by your healthcare provider.
About the TempoSmart App
- How do I pair the TempoSmart App with the Tempo Smart Button?
- Make sure the dose indicator on your Tempo Pen is at “0.”
- Open the TempoSmart App on your mobile device in a location at least 9 feet (3 meters) away from other mobile devices actively in use. Warning: to help prevent others from accessing your data or settings, do not leave your Tempo Smart Button in an area that can be accessed by others.
- On the TempoSmart App, select the following:
- More
- Connections & Devices
- Tempo Smart Button
- Add Smart Button
- Press and hold the Tempo Smart Button down for about 10 seconds until you see 1 green flash. Release the Tempo Smart Button after you see 1 green flash. This means that your Tempo Smart Button is ready to pair with your app.
- Follow your TempoSmart App’s onscreen prompts to finish pairing your Tempo Smart Button. You will receive confirmation in your app if pairing is successful.
- The light ring on the Tempo Smart Button will flash green 3 times when the Tempo Smart Button is connected (paired) with your app.
For further instructions, please read the Instructions for Use included with the Tempo Smart Button in your Tempo Welcome Kit.
WARNING: DO NOT use the Tempo Smart Button while charging your mobile device. Even while not charging, keep the Tempo Smart Button at least 6 inches (15 cm) away from Apple’s MagSafe® charging accessories.
- How do I pair the TempoSmart App with my blood glucose meter (BGM) and/or Dexcom Continuous Glucose Monitoring (CGM) System?
Tap the More menu on the Home screen of your TempoSmart App and then tap Connections & Devices. From here you can select the options to pair your BGM and/or CGM.
Please visit your device manufacturer’s user guide for troubleshooting help.
Considerations for devices using Bluetooth® wireless technology:
- Make sure you know which Bluetooth® wireless device you are pairing with your TempoSmart App
- To ensure that data from your devices (eg, BGM, Tempo Smart Button) are sent wirelessly to the TempoSmart App, you must first pair your device with the TempoSmart App
- Does the Tempo Platform include an insulin dose calculator?
If you are a fast-acting insulin user, your healthcare professional may prescribe the Insulin Dose Calculator feature for you. This is used within your TempoSmart App to help you calculate your insulin doses based on your prescribed regimen, carb intake, and glucose value.
Once your healthcare professional has prescribed the Insulin Dose Calculator to be activated, you will be required to complete an in-app training on your TempoSmart App.
The Insulin Dose Calculator is only available for use with the following products*:
- Humalog® Tempo Pen (insulin lispro) injection 100 units/mL and Tempo Smart Button™
- Lyumjev® Tempo Pen (insulin lispro-aabc) injection 100 units/mL and Tempo Smart Button
*Each product requires an individual prescription from your healthcare professional.
The Insulin Dose Calculator works for the following insulin regimens:
- Insulin-to-carb ratio plus correction factor
- Fixed dose plus correction factor
WARNING: Using the fast-acting Insulin Dose Calculator with an incorrect dosing regimen or without all of your recent insulin logged may result in unsafe recommendations, which would lead to severe high blood sugar, low blood sugar, or injury.
- How do I calculate an insulin dose with the TempoSmart App?
Note: The following answer is for BGM users only. Please see the following questions for Dexcom CGM users.
To calculate a dose of bolus insulin, tap Calculate Now at the top of the home screen.
1. View your insulin and last recorded dose.* Then, tap Calculate a current dose and select what the bolus insulin dose is for: Breakfast, Lunch, Dinner, or As Needed
2. View your total Insulin on Board, if this feature is turned on with your prescription
3. Enter or verify your blood glucose and/or the amount of carbs, if needed
- Tap Calculate Dose to see your recommended dose
4. Review the calculation for your recommended dose and tap Continue
- Tap the i info icon to learn more about the calculation
5. Sync your dose with the Tempo Smart Button
Note: You can also Record a current dose or Record a previous dose without using the Insulin Calculator.
*The dose calculator cannot account for other factors like illness, alcohol use, etc. For those who do not have a CGM connected, the dose calculator cannot account for activity.
- Is the TempoSmart App fast-acting Insulin Dose Calculator compatible with Dexcom Continuous Glucose Monitoring (CGM) Systems?
Yes, if you have connected a Dexcom G6 or G7 CGM with TempoSmart, the Insulin Calculator will be customized to use your CGM data. This CGM Insulin Calculator is available for the insulin regimen: insulin-to-carb ratio plus correction factor.
TempoSmart recommends an insulin dose based on the following factors.
- Insulin for Correction: adjusts your insulin dose when your glucose value is above range
- Insulin for Carbs: accounts for how much insulin to take based on how many carbs you are eating
- Trend Adjustment: raises or lowers your dose when a large upward or downward trend is found in your recent glucose data while using CGM
- The trend adjustment defaults to the standard setting and will change to conservative setting automatically if the system detects that you have been experiencing frequent low glucose. Your trend adjustment will be reduced but you may still continue with your insulin dose calculation.
- Ask your healthcare team if you should change the Trend Adjustment back to the standard setting. To change the setting, go to More. Select Settings and then My Preferences.
- Insulin on Board: helps to prevent hypoglycemia due to insulin stacking
- Exercise Adjustment: lowers your recommended insulin dose for trend adjustment when you have exercised in the past hour or will exercise in the next hour
- If you will be involved in moderate or vigorous exercise, you should indicate “Yes” when answering this question. Since exercise can affect individuals with diabetes differently, you may want to discuss these options with your health care team.
Examples of moderate exercise:
brisk walking (at least 2.5 miles per hour)
water aerobics
dancing (ballroom or social)
gardening
tennis (doubles)
biking slower than 10 miles per hour
Examples of vigorous exercise:
hiking uphill or with a heavy backpack
running
swimming laps
aerobic dancing
heavy yardwork like continuous digging or hoeing
tennis (singles)
cycling 10 miles per hour or faster
jumping rope
Note: There are situations when the Insulin Calculator will not use the CGM data. These situations include times that the CGM data or trend arrow are changing rapidly or not available. You can wait till your CGM data stabilizes or you can enter a fingerstick blood glucose for the calculator.
CAUTION: DO NOT connect TempoSmart™ to your Dexcom CGM if you are taking hydroxyurea or taking more than the maximum dose of acetaminophen (eg, >1 gram every 6 hours in adults). Your CGM data may be falsely elevated and result in inaccurate dosing recommendations.
WARNING: If your CGM data do not match your symptoms or expectations, enter a fingerstick blood glucose from a glucose meter to make diabetes treatment decisions.
At any time, you can review the Insulin Calculator tutorial through the Help section.
- As a Dexcom CGM user, how do I calculate an insulin dose with the TempoSmart App?
Calculate a Dose (with CGM connected)
To calculate a dose of bolus insulin, tap Calculate Now at the top of the home screen.
1. View your insulin and last recorded dose.* Then, tap Calculate a current dose and select what the bolus insulin dose is for: Breakfast, Lunch, Dinner, or As Needed
2. View your total Insulin on Board, if this feature is turned on with your prescription
3.Verify your Glucose from CGM or enter a fingerstick† BG, enter the amount of carbs, and answer the Activity question
- Tap Calculate Dose to see your recommended dose
4. Review the calculation for your recommended dose and tap Continue
- Tap How was this dose calculated? to see how the recommended dose was calculated.
- Tap the i info icon to learn more about the factors that go into the calculation
5. Sync your dose with the Tempo Smart Button
Note: You can also Record a current dose or Record a previous dose without using the Insulin Calculator.
*The dose calculator cannot account for other factors like illness, alcohol use, etc. For those who do not have a CGM connected, the dose calculator cannot account for activity.
†The BG reading's timestamp must be within 10 minutes before or up to 5 minutes after the current time in order to be used in the dose calculation.
WARNING: If your CGM data do not match your symptoms or expectations, enter a fingerstick blood glucose from a glucose meter to make diabetes treatment decisions.
- How do I change my TempoSmart App medication reminders?
On the Discover tab, you can set or change medication reminders based on your healthcare professional’s guidance for each medication added to your profile. Select:
- More
- Medications
- Medication Reminders
Then follow the onscreen instructions.
- How do I share a SMART Visit Report?
The SMART Visit Report helps you and your healthcare team keep track of and discuss your progress at office visits or between visits. All the information you enter, including your medication list, blood glucose values for the last 30 days, responses to health assessment surveys, notes, and other health information helps you and your healthcare team manage your diabetes.
You can share a SMART Visit Report with your healthcare professional or another person in your support system. To send a SMART Visit Report, select:
- More
- Health Information
- SMART Visit Report (which will create a summary of your data)
- You can send it to yourself (it goes to your inbox on the Home screen) or click on Add Another Person. This will send your summary by email or fax to your healthcare professional or another person in your support system
You can also schedule a report to be sent on a regular basis by clicking on Schedule a Report. Then you can choose when you would like to have the report sent to your healthcare professional or another person in your support system.
IMPORTANT: The SMART Visit Report is intended to supplement, not replace, medical expertise, research, judgment, or diabetes treatment provided by the healthcare professionals. The report provides information that can be used to identify trends to help inform healthcare professional’s treatment decisions. Decisions regarding diagnosis or treatment of patients will be made solely by the healthcare professional.
- How do I change my password?
To change your password, click on Forgot Password and follow the onscreen instructions. For additional assistance, you can also call Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983) Monday to Friday, 9 ᴀᴍ to 5 ᴘᴍ ET.
- How will my data be handled?
Data handling is done in accordance with Lilly policy. For more information, please read Lilly’s Privacy Statement
and Consumer Health Privacy Notice.
About the Tempo Pen
- Which insulins are compatible with Tempo?
The insulins that work with the Tempo Smart Button are Lyumjev® (insulin lispro-aabc) injection 100 units/mL, BASAGLAR® (insulin glargine) injection 100 units/mL, and Humalog® (insulin lispro) injection 100 units/mL. To use these insulins, you must have a Lyumjev® Tempo Pen, BASAGLAR® Tempo Pen, or Humalog® Tempo Pen.
- Can I use the Tempo Pen without the Tempo Smart Button?
The Tempo Pen functions in a similar way to the prefilled insulin KwikPen® and is modified to work with the Tempo Smart Button.
You can use the Tempo Pen to give your insulin injection without the Tempo Smart Button. However, if used independently, the dose-related data from the Tempo Pen will not be captured by the Tempo Smart Button. This will make the data within the TempoSmart App incomplete until each dose taken without a Tempo Smart Button connection is accurately logged manually.
- Can I use the insulin I already have?
Not using a Tempo Insulin Pen is possible but is not recommended. Each dose of non-Tempo Pen insulin must be manually and accurately logged into the TempoSmart App. Access to the TempoSmart App is only available for 6 months if the Tempo Smart Button is not used.
About the Tempo Platform
- How do I get started with my Tempo Personalized Diabetes Management Platform?
As someone starting on Tempo, you are provided a step-by-step guide to help you fill your prescription and get started on Tempo.
Tempo users are also provided a complimentary onboarding session in the form of a free, one-on-one, live video session with a specialist who will guide you through the set-up process. To get started, Text TEMPO to 85099.
If you have already received the prescription from your healthcare professional and picked up your Tempo Welcome Kit or Tempo Smart Button and Tempo Pen(s) from the pharmacy, you can start using the Tempo Platform.
To get started, download the TempoSmart App onto your smartphone. You can use the link provided by your healthcare professional to create your user ID and password and complete your registration. Then you can pair the TempoSmart App with your Tempo Smart Button and compatible BGM or CGM.
Follow these steps to connect your TempoSmart App with your Tempo Smart Button:
- Make sure the dose indicator on your Tempo Pen is at “0.”
- Open the TempoSmart App on your mobile device in a location at least 9 feet (3 meters) away from other mobile devices actively in use. Warning: to help prevent others from accessing your data or settings, do not leave your Tempo Smart Button in an area that can be accessed by others.
- On the TempoSmart App, select the following:
- More
- Connections & Devices
- Tempo Smart Button
- Connect Tempo Smart Button
- Press and hold the Tempo Smart Button down for about 10 seconds until you see 1 green flash. Release the Tempo Smart Button after you see 1 green flash. This means that your Tempo Smart Button is ready to pair with your app.
- Follow your TempoSmart App’s onscreen prompts to finish pairing your Tempo Smart Button.
- The light ring on the Tempo Smart Button will flash green 3 times when the Tempo Smart Button is connected (paired) with your app.
For further instructions, please read the Instructions for Use included with the Tempo Smart Button.
